Hello
again, dear reader. During yesterday's discussion we pontificated on the
importance of and how to improve your quality of life by at least 1% every day,
dear reader. So in keeping with this theme of improving life by a certain
percentage point every day, I thought we could discuss how to not only improve
life by mere percentage points, but achieve the absolute pinnacle of success.
And as an example and for advice, I thought we could use in historic figure.
That started with nothing and became the richest man in the world (no I'm not
talking about Bill Gates, besides his dad was already pretty well off, so it
doesn't really count). I thought we could get some advice from Andrew Carnegie
(and yes, dear reader before you say anything.) I know he was a robber baron,
and probably had some questionable business practices and political
affiliations. However, for his time, he was considered to be a very astute and
very smart businessman, who later in life became quite the avid philanthropist.
And since he didn't literally pull himself up by his boot straps, which used to
be the quintessential American dream, I thought. His advice might be worth
listening to...
Carnegie was a self-made man who rose
from humble beginnings to international eminence. He was born in Scotland
in 1835 to a failed linen weaver and immigrated to the United States as a boy.
With only a year or two of schooling, he moved from factory bobbin boy to
railroad executive to iron and steel magnate, eventually becoming the richest
man in the world.
Carnegie
and Franklin both credited much of their success to self-education (both spent
all their spare moments reading any books they could get their hands on) and
their membership in mutual improvement groups. As a teenager, Carnegie started
a debating club with five of his friends, and the boys traded hour-long
speeches on topics such as, “Should the judiciary be elected by the people?”
Carnegie would join other literary and social-minded mutual improvement
societies throughout his life, and later said: “I know of no better mode of
benefiting a youth than joining such a club as this. Much of my reading became
such as had a bearing on forthcoming debates and that gave clearness and fixity
to my ideas.”
Carnegie
was also like Franklin in that he saw the amassing of wealth merely as a means
to an end, an end the men shared—retiring early, becoming a man of culture and
letters, writing, doing public service, and being an active citizen. Carnegie
was not only a “captain of industry,” but a husband and father, an abolitionist
and peace activist, a writer and world traveler. And he was one of the greatest
philanthropists of all time. He determined early in his career to give away all
of his wealth to benefit society, and followed through on his determination,
donating close to $400 million (something like $5 billion in today’s dollars)
for the building of libraries (3,000 in all), music halls, museums,
universities, and pensions for former employees.
Of
course Carnegie is a more controversial figure than old Ben. His wealth came
from hustling, shrewd decisions, and keen foresight to be sure, but it was also
made possible by insider trading and sweetheart deals. (Although it should be
noted that such practices were not considered illegal or immoral at the time.)
And his rhetoric about respect for labor never aligned with how he actually
treated his workers.
But
while his later days as a corporate titan may be checkered, the way in which he
was able to maneuver himself into a position to even begin climbing the ladder
of success bears clear and straightforward lessons that can apply to men in any
situation or age.
Note:
All quotes, unless otherwise noted, are from the Autobiography of Andrew
Carnegie.
Always Be on the Lookout for
Opportunities, and When One Arises, Grab It
Carnegie
took his first job at age 13, working 12 hours a day, 6 days a week and earning
20 cents a day as a bobbin boy in a cotton mill. He then moved over to working
for another manufacturer, this time tending a boiler in the cellar and running
a small steam engine—a job that proved highly stressful as he had to create
enough steam for the workers above him, but not so much that the engine would
burst.
He
didn’t tell his parents about his anxiety though, choosing to “play the man and
bear mine burdens.” Instead, he remained optimistic and kept his eyes open for
a chance to move ahead:
“My
hopes were high, and I looked every day for some change to take place. What it
was to be I knew not, but that it would come I felt certain if I kept on. One
day the chance came.”
Carnegie’s
boss had to make out some bills, and since he didn’t have a clerk, he asked
Andrew to do it. He performed the task well, and his appreciative employer kept
finding Carnegie odd jobs to keep him from having to work on the steam engine.
To
Carnegie this was just the first step in his pursuit of better prospects, and
he took it upon himself to prepare for the next opportunity that might open up:
“Mr.
Harris kept his books in single entry, and I was able to handle them for him;
but hearing that all great firms kept their books in double entry, and after
talking over the matter with my companions…we all determined to attend night
school during the winter and learn the larger system. So the four of us went to
a Mr. Williams in Pittsburgh and learned double-entry bookkeeping.”
In
time Carnegie managed to get an interview to work as a messenger boy in a
telegraph office—a great step up from his current position—and he did all he
could to seize the opportunity:
“The
interview was successful. I took care to explain that I did not know
Pittsburgh, that perhaps I would not do, would not be strong enough; but all I
wanted was a trial. He asked me how soon I could come, and I said that I could
stay now if wanted. And, looking back over the circumstance, I think that
answer might well be pondered by young men. It is a great mistake not to seize
the opportunity. The position was offered to me; something might occur, some
other boy might be sent for. Having got myself in I proposed to stay there if I
could…
And
that is how in 1850 I got my first real start in life…there was scarcely a
minute in which I could not learn something or find out how much there was to
learn and how little I knew. I felt that my foot was upon the ladder and that I
was bound to climb.”
The Ability to Memorize Is a Powerful
Tool
“My
good Uncle Lauder justly set great value upon recitation in education…In our
little frocks or shirts, our sleeves rolled up…with laths for swords, my cousin
and myself were kept constantly reciting Norval and Glenalvon, Roderick Dhu and
James Fitz-James to our schoolmates and often to older people…
My
power to memorize must have been greatly strengthened by the method of teaching
adopted by my uncle. I cannot name a more important means of benefiting young
people than encouraging them to commit favorite pieces to memory and recite
them often. Anything which pleased me I could learn with a rapidity which
surprised partial friends.”
Carnegie’s
ability to quickly memorize anything came in handy throughout his life,
starting when he first landed the job as the telegraph messenger boy:
“I
had only one fear, and that was that I could not learn quickly enough the
addresses of the various business houses to which messages had to be delivered.
I therefore began to note the signs of these houses up one side of the street
and down the other. At nights I exercised my memory by naming in succession the
various firms. Before long I could shut my eyes and, beginning at the foot of a
business street, call off the names of the firms in proper order along one side
to the top of the street, then crossing on the other side go down in regular
order to the foot again.
The
next step was to know the men themselves, for it gave a messenger a great
advantage, and often saved a long journey, if he knew members or employees of
firms. He might meet one of these going direct to his office. It was recounted
a great triumph among the boys to deliver a message upon the street. And there
was the additional satisfaction to the boy himself, that a great man (and most
men are great to messengers), stopped upon the street in this way, seldom
failed to note the boy and compliment him.”
Carnegie
memorized not just addresses and names, but passages and quotes from books of
philosophy, poetry, history, and literature and from journals on a wide variety
of topics. This allowed him to, as his biographer David Nasaw notes, “enter any
room and engage anyone in conversation. College presidents, theologians,
philosophers, university professors, industrialists, or politicians.” Later in
his life he encouraged young men to not only read material related to their
jobs, but very broadly as he had, arguing:
“Nothing
will bring promotion—and better still, usefulness and happiness–than culture
giving you general knowledge beyond the depths of those whom you may have to
deal. Knowledge of the gems of literature at call find a ready and profitable
market in the industrial world. They sell high among men of affairs as I found
with my small stock of knowledge.”
Exercise Initiative by Taking
Appropriate Action in the Absence of Orders
The
above heading is part of the creed for the Army NCO’s. And it was a maxim that
Andrew Carnegie always followed. He understood that the man who sits and waits
to be told what to do in critical situations will never get ahead—that it was
better to ask for forgiveness than permission.
Taking
the initiative was how Carnegie started to work his way from telegraph
messenger boy to telegraph operator:
“Having
to sweep out the operating-room in the mornings, the boys had an opportunity of
practicing upon the telegraph instruments before the operators arrived. This
was a new chance. I soon began to play with the key and to talk with the boys
who were at the other stations who had like purposes to my own.
Whenever
one learns to do anything he has never to wait long for an opportunity of
putting his knowledge to use.
One
morning I heard the Pittsburgh call given with vigor. It seemed to me I could
divine that someone wished greatly to communicate. I ventured to answer, and
let the slip run. It was Philadelphia that wanted to send a “death message” to
Pittsburgh immediately. Could I take it? I replied that I would try if they
would send it slowly. I succeeded in getting the message and ran out with it. I
waited anxiously for Mr. Brooks to come in, and told him what I had dared to
do. Fortunately, he appreciated it and complimented me, instead of scolding me
for my temerity; yet dismissing me with the admonition to be very careful and
not to make mistakes. It was not long before I was called sometimes to watch
the instrument while the operator wished to be absent, and in this way I
learned the art of telegraphy. “
Carnegie
not only taught himself the art of telegraphy, he was also one of the first to
learn how to take down messages by ear; formerly the telegraph operator looked
over the slip of paper as it arrived, interpreted the code, and read it to a
copyist who transcribed the message. Being able to take the message down
directly was a distinct advantage, and when a position as operator opened up,
Carnegie, then just 16 years old, was chosen to fill it. Carnegie made such an
impression in his new job that just a year later, Thomas A. Scott, the
superintendent of the western division of the Pennsylvania Railroad Company,
asked the precocious young man to be his personal telegraph operator.
In
this position, Carnegie again found an opportunity of gaining attention and
respect by stepping into the breach in the absence of orders.
At
the time, absolutely no one but the superintendent was allowed to issue orders
to the trains, which ran on a single line of tracks. But one day when Carnegie
arrived at work, he found that an accident was delaying numerous trains and
traffic had come to a standstill. He looked for Scott but couldn’t find him
anywhere. Carnegie felt a pit of fear in his stomach, but went ahead and sent
out the orders himself, clearing up the snarl and getting the trains moving
again. He nervously waited for Scott to arrive, afraid of how his boss would
react. But Scott, just like his former boss in the telegraph office, didn’t
reprimand him, and from that day on he pretty much handed over order-giving
duty to Carnegie. The tale of Carnegie’s “train-running exploit” made its way
throughout the company and all the way up to the president of the Pennsylvania
Railroad.
And
so it was that at age 24, Andrew Carnegie was made superintendent of the
railroad’s Pittsburgh Division.
Carnegie
believed that his ability to initiate action in the absence of orders was a key
to his success, and throughout his life he advised young men who wished to rise
in the world to do likewise:
“The
question now is how to rise from the subordinate position we have imagined you
in, through the successive grades to the position for which you are, in my
opinion, and, I trust, in your own, evidently intended. I can give you the
secret. It lies mainly in this. Instead of the question, “What must I do for my
employer?” substitute “What can I do?” Faithful and conscientious discharge of
the duties assigned you is all very well, but the verdict in such cases
generally is that you perform your present duties so well that you had better
continue performing them. Now, young gentlemen, this will not do. It will not
do for the coming partners. There must be something beyond this….The rising man
must do something exceptional, and beyond the range of his special department.
HE MUST ATTRACT ATTENTION…
One
false axiom you will often hear, which I wish to guard you against: “Obey
orders if you break owners.” Don’t you do it. This is no rule for you to
follow. Always break orders to save owners. There never was a great character
who did not sometimes smash the routine regulations and make new ones for
himself. The rule is only suitable for such as have no aspirations, and you
have not forgotten that you are destined to be owners and to make orders and
break orders. Do not hesitate to do it whenever you are sure the interests of
your employer will be thereby promoted and when you are so sure of the result
that you are willing to take the responsibility. You will never be a partner
unless you know the business of your department far better than the owners
possibly can. When called to account for your independent action, show him the
result of your genius, and tell him that you knew that it would be so; show him
how mistaken the orders were. Boss your boss just as soon as you can; try it on
early. There is nothing he will like so well if he is the right kind of boss;
if he is not, he is not the man for you to remain with–leave him whenever you
can, even at a present sacrifice, and find one capable of discerning genius.
Our young partners in the Carnegie firm have won their spurs by showing that we
did not know half as well what was wanted as they did. Some of them have acted
upon occasion with me as if they owned the firm and I was but some airy New
Yorker presuming to advise upon what I knew very little about. Well, they are
not interfered with much now. They were the true bosses–the very men we were
looking for.”
-From
“The Road to Business Success: A Talk to Young Men”
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